Return and Refund Policy

Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Please include a receipt or proof of purchase with your return.

2. Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Exchanges: If you would like to exchange your item for a different size, color, or product, please contact our customer service team. They will guide you through the process and assist you with the exchange.

4. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund if necessary.

6. Final Sale Items: Please note that certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on the product page.

7. Contact Us: If you have any questions about our return policy or need assistance with a return, please contact our customer service team using the email support@zurtie.com. We are here to help!

Please keep in mind that our return policy may be subject to change. It is recommended to review our website or contact customer service for the most up-to-date information.

Business hours: 

• Monday - Friday: 9:00 AM - 6:00 PM EST
• Saturday - Sunday: Closed
• Holidays: Closed
  

If you have any further questions, please contact our customer service department at:

E-mail: support@zurtie.com

For queries:

Business Hours: